How we look after your details.

When you send a quote request through this website, we receive:

• your name
• your phone number, and your email address if you give it
• your postcode
• the service you need, and details about the stumps such as how many, roughly how big and the access width
• any photos you upload, and anything you tell us in your message

Our website provider also records the date and time each request was sent. If you call, text or email us instead, we keep the details you give us in the same way, along with notes, quotes and records of any work we carry out for you.

Please only upload photos of the job itself, and don’t include sensitive information, such as health details, in your message. We don’t need it to quote.

We use your details to:

• reply to your request and talk the job through
• prepare a quote, visit if needed and arrange the work
• carry out the work, invoice you and keep our business records

We won’t add you to a mailing list, and we don’t pass your details to anyone for their own marketing.

Data protection law asks us to say why we’re allowed to use your information:

• Contract. Quoting at your request, and doing the work once you’ve asked us to.
• Legitimate interests. Replying to enquiries and running our business, including when you get in touch and no work follows.
• Legal obligation. Keeping the records the law requires, such as for tax.
• Consent. For analytics cookies only, if we ever use them, and only if you allow them.

We don’t sell your information. We only share it with:

• Wix.com Ltd, which hosts this website, stores quote requests and photos sent through the form on our behalf and lets us know when one arrives. Wix may handle data outside the UK, with legal safeguards in place. See the Wix privacy policy.
• Google, which supplies the fonts on this website and the map at the foot of each page. See our cookie policy below.
• Elfsight, which shows our Google reviews on the home page. See our cookie policy below.
• Authorities or professional advisers, such as HMRC, where we need to for tax, legal or insurance reasons.

• Requests that don’t lead to work: we delete them, and any photos, once we no longer need them to reply or follow up.
• Customer records such as quotes, invoices and job notes: for as long as tax and accounting rules require, then we delete them.

You can ask us to:

• give you a copy of the information we hold about you
• correct anything that’s wrong
• delete your information
• stop or limit how we use it
• give it to you in a format you can take elsewhere

To do any of these, email info@lancashirestumpremoval.com or call 07534 904202. We’ll reply within one month, and in most cases there’s no charge.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

If anything changes, we’ll update this page. The date at the top shows when it was last updated.